RIO - ANTIRRIO BRIDGE Results of Customer Satisfaction Survey 2025

Customer Satisfaction Survey 2025: Results confirm the consistently high quality of services provided by the Rio-Antirrio Bridge

• The Bridge’s operations receive positive reviews, with customers appreciating safety, road quality and maintenance efforts.
• Frontline staff receive high marks for their positive attitude towards customers
• The e-pass service continues to perform strongly, with satisfaction in account management and ease of electronic payments

On the occasion of the National Customer Service Week that took place 6 to 12 October, organized by the Hellenic Institute of Customer Service (EIEP), the Rio-Antirrio Bridge, a member of the VINCI Highways group, announced the results of a recent survey* regarding the satisfaction levels of subscribers to the e-pass discount programs.

The results confirm the high level of service provided by Gefyra in both road operations and subscription services.

According to the survey, 70% of respondents report being very satisfied with the overall e-pass user experience. Safety during crossing of the Bridge is rated particularly positively (90%), as are the condition of the road surface (82%) and signage and road lighting (81%).

The MyGefyra app remains the main account management tool (56%); however, users point out the need for further improvements in its functionality and stability, as well as the addition of extra services. The company has already begun upgrading the app, which is expected to be available in the first half of 2026.

Regarding customer service, 67% of respondents are satisfied with the behavior, knowledge, and positive attitude of frontline staff, including toll collectors, traffic safety personnel, and customer service representatives.

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*Notes:

• The satisfaction survey was conducted on a sample of e-pass subscribers, who represent regular users of the Bridge's functions and toll services.
• Administration type: the survey was conducted via email in September 2025.
• Sample size: a total of 2,060 respondents completed the questionnaire.
• Survey objective: the survey aimed to evaluate customer satisfaction in two key areas: overall satisfaction with the Bridge and the services provided, and subscriber satisfaction with the services of the e-pass programs, including account management and payment systems.