It is the electronic toll payment subscription service using a special e-pass transponder placed inside the vehicle. Depending on your vehicle type, you can subscribe to one of the programs available to the service. Registration and use of the service is free of charge. The money deposited to your account is used to pay for your crossings.
DISCOUNTED TOLL PRICES
The E-Pass service gives you discounts according to the monthly number of journeys you make, with significant reductions in the toll rate for frequent users of the Bridge. Step-by-step billing is valid until the end of the calendar month.
FAST CROSSINGS WITHOUT QUEUES
As a Gefyra E-pass subscriber, you can use the exclusive electronic toll lanes, saving time and avoiding queues and delays on your crossings.
ONLINE ACCOUNT MANAGEMENT
Subscribers to the service receive a monthly invoice and a breakdown of the journeys they have made, as well as the deposits they have made to their account. This way they can monitor their monthly crossings and reloads for personal or corporate reasons (i.e fleet management). The account can be also managed online through the dedicated website services on www.gefyraepass.gr or from the mobile app “MyGefyra” (available for Android and iOS).
The installation of the transponder into the special area provided by your vehicle manufacturer ensures its proper operation and allows you to quickly and comfortably pass through the electronic toll lanes. In passenger cars, this special area is shaded and is usually behind the central mirror inside the vehicle. It is advisable to carry out a test by holding it in your hand before placing the transceiver base, in order to locate the most appropriate spot. For more information on placement, please follow the instructions in the brochure you received along with your transponder.
For faster crossings, you will need to use the exclusive electronic lanes, which are clearly marked, providing that your account has the equivalent funds to pay for your crossing. If you need to deposit money in your account (reload), use a manual lane and ask the toll collector to reload your account.
ATTENTION: If you carry additional loads in your car’s roof (i.e luggage, bicycles etc), the system may recognize it as a vehicle of a different category. To avoid any wrong charges, please use a manual lane with a toll collector.
When the available balance of your account is low, the toll system will notify you by displaying the "LOW CREDIT" message on the screen at the electronic lane. Once you see this message, you'll need to add money to your account (reload account) on one of your next crossings. You can reload your account using one of the following ways:
ATTENTION: It is not possible to reload more than one transponders through a manual lane. To do that, you should visit the Customer Service Department or use the online services from www.gefyraepass.gr or the mobile app.
Gefyra e-pass can be used on the following motorways:
ATTIKI ODOS
AEGEAN MOTORWAY
MOREAS MOTORWAY
OLYMPIA ODOS
NEA ODOS (including IONIA ODOS)
KENTRIKI ODOS
EGNATIA ODOS
ATTENTION: It is NOT possible to reload your account on the above motorways. Please ensure that you have sufficient funds in your account before you start your trip.
Remember: If you own more than one transponders, you should always have the one you wish to get charged on your windscreen, and the rest on the antistatic bag provided, to avoid unwanted charges.
If the traffic light is red, it means that the transaction was not performed for one of the following reasons:
In any case, you can request assistance by pressing the call button to the left of the electronic lane.
In case of loss or theft you should notify Customer Service as soon as possible by calling 26340 39010 & 39011, to block the transponder and prevent any unwanted use. To replace the transponder you will be charged with the costs mentioned in the current price list. Upon completion of the replacement, your account balance will be transferred to the new transponder.
The subscription account is connected to the user and not to the vehicle, so you can use your transponder as long as the new vehicle is in the same category as the previous one. If it is of a different category, you should contact Customer Services.
For technical reasons, you cannot use your transponder to pay the cost of two or more consecutive vehicle passes. In other words, you cannot pay the cost of crossing for your friends, colleagues or acquaintances following your car.
Make sure that you place the transceiver in the spot provided according to your car manufacturer. In passenger cars, it is usually the shaded section, inside the windshield, near the central mirror. To locate the optimal placement location, during your first crossing, hold the transponder in your hand to find the point where the antennas read it. Once you have found the right spot, use the special cleaning wipe to clean it. Remove the adhesive tape from the base and glue it carefully. Finally, place the transceiver by sliding it into the special recess.
ATTENTION: For the correct operation of the system, always have the transceiver installed on your car's windshield.
Remember: To ensure a safe crossing from the electronic lane, you must observe the speed limits and keep a safe distance from any other vehicle in front of you. If you have any questions regarding the transponder, please do not hesitate to contact Customer Services.
