Payments Terms of Use

Terms of Use of the Online Reload Service

SERVICE DESCRIPTION

1. The Online Reload Service (hereafter "The Service") through https://www.gefyraepass.gr is available to all users registered in the E-Pass self-care of the above web pages. Users of the service can renew their account balance as long as they have subscribed to the online service at GEFYRA E-pass. Subscribing to the Service and obtaining a "Username” and a “Password" enables some additional features such as monitoring the history of all your transactions, crossings and reloads through the web page. Subscription to the Service is only available to E-pass subscribers. If you do not agree with these terms, you should not use the Service as such use implies the unconditional acceptance of all the terms described herein.

2. The reload of the account, made electronically via the Service, is completed in real time - if no technical problem arises to delay the completion of the transaction - and the update of the account balance for making the above payment as well as the payment history is done within 5-10 minutes. The reload history that appears in the subscribed area of the application includes payments made from all available channels.

3. If the transaction is successful, the balance of the account within the GEFYRA S.A. Systems is updated after receiving the relevant information from Alpha Bank through a relevant file. This process may take up to 5 days, which depends solely on the time it takes for Alpha Bank to process and send data.

4. Users are able to print the electronic receipt or save it on their computer in PDF format (acrobat reader) upon completion of each transaction.

PAYMENT METHODS

1. Payment is possible with the use of the following cards, in cooperation with Alpha Bank, which provides special systems for securely transferring the credit / debit card details.

2. Payment is possible with the use of VISA, MASTERCARD and AMERICAN EXPRESS credit cards and VISA ELECTRON and MAESTRO debit cards. The screen into which the credit/debit card details are entered, belongs to the environment of the Alpha Bank systems and the data are collected directly from it without the intervention of GEFYRA S.A. Transactions are completed in the Alpha Bank online environment and GEFYRA S.A. does not have access to items such as card number, expiration date, and cvv2. Therefore, GEFYRA S.A. has no liability whatsoever for any matter that may arise with any of the foregoing. For any dispute or question about charges on their credit / debit card, users should refer directly to the bank that issued their card.

SECURE TRANSACTIONS

1. GEFYRA SA takes technical and organizational measures to secure data and transactions via the Internet. Transaction details (transaction number, customer number, payment amount, IP address), which are collected and processed by GEFYRA S.A. are used solely for the purpose of receiving, executing and completing the payment in accordance with the mutual obligations. They are not communicated or transmitted by our company to any third party other than the above-mentioned bank associated with this Service and are deleted when the purposes for which they are collected are achieved. You acknowledge and accept and expressly consent to the processing of your personal data by GEFYRA SA. and by Alpha Bank when using the Service.

2. All payments made using a card are processed through Alpha Bank's “Alpha e-Commerce” payment platform and uses TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.

3. Customers are required to take all reasonable steps to ensure the confidentiality of their data and are required to use the applications as provided by GEFYRA SA. and in accordance with the instructions given, bearing in mind that the rules of good behavior must be observed also when using these applications. Still, customers accept that they are forbidden to attempt to exploit potential security gaps in the Company's systems to gain access to other users' information, disrupt the smooth operation of networks, run malicious software, and generally degrade the system security. If the client realizes an incident related to the security of his or her transactions or data, she/he should contact customer service and report the problem. Finally, whenever the client realizes misuses of the application, he must immediately notify the Customer Service and report the incident. GEFYRA S.A. provides the possibility of such termination by telephone, via the Internet (electronic forms), and through Customer Service Office. The customer must understand that he / she is responsible for all his / her actions on the internet and not to use the provided applications in an illegal or unconventional manner. As illegal and unconventional behavior in violation of the terms and conditions of use of the services, are defined as any violation of the law and in particular the offending behavior of blackmail, libel, defamation, racism, pedophilia, surveillance or leakage of classified information, and so on, are also considered.

TERMS &CONDITIONS SITE

In addition, the terms of use of Gefyra’s web page https://www.gefyra.gr/terms and any Greek law provisions apply.

The personal data of the users are collected, maintained and archived from the societe anonyme under the name "GEFYRA S.A.", 2 Rizariou Street, 152 33 Halandri according to the terms and conditions of Law 2472/1997 and of Law 3471/2006, as applicable. The purpose of collecting, maintaining and processing personal data from GEFYRA S.A. is for the support, promotion and execution of the services provided in the company's activities. At any time, each participant retains the right to access his or her personal data and information or to object to the further processing of his data under Article 13 of Law 2472/97 on the protection of personal data upon his / her written request to GEFYRA S.A. (Rizariou 2, 152 33 Halandri), and against any amount determined by the Law 2472/97.

COMMUNICATION

For any clarification or question about the use of the service, legitimate account holders may contact the Customer Service of the Bridge at the following telephone numbers: 26340-39010 & 39011 (Mon - Sat 08: 00-21: 00, Sun 10 : 00-18: 00).